Tusker has extended its long-standing incident management partnership with FMG.
The UK’s largest salary sacrifice provider will continue to partner with FMG for the provision of incident management services for its specialist salary sacrifice customers and drivers. FMG’s solution includes 24/7 driver support, repair management and ULR for over 18,000 vehicles, including nearly 10,000 EV’s and hybrids, as well as access to live data, repair updates and claims tracking through an online portal.
Tusker chose to extend their agreement with FMG due to the high quality consumer orientated experience and strength of FMG’srepair network for all fuel types but most importantly for the electric vehicle capabilities. Tusker’s electric fleet is growing significantly with more than a 60%% increase in BEV orders since 2019, which makes it essential that their repair network capabilities are market leading in this area.
Kit Wisdom, Operations Director at Tusker said, “Salary Sacrifice has quickly become recognised as the easiest way to run a brand new carand through our partnership with FMG we have made our customers’ lives even simpler by removing the hassle, time and admin associated with managing incidents. We love getting people into greener cars and as demand grows for EVs and hybrids, our partnership with FMG ensures that together we can provide all the support our customers need..
“As our partnership enters its second decade, we continue to be delighted by FMG’s commitment to innovation and investment in new solutions to improve our customers’ experience and support their journey to electrification. Our partnership really does go ‘hand in glove’.”
Dave Parry, Commercial Director at FMG said, “With such strong growth in both the salary sacrifice and EV markets and a clear shift from asset management to mobility management, there has never been a greater requirement for flexible solutions configured to meet every customer’s unique requirement. Tusker has its finger firmly on the pulse of evolution within the mobility sector and we’re excited by the opportunity to further demonstrate our ability to deliver truly flexible solutions to meet the precise needs of salary sacrifice drivers of all fuel types. It’s clear that our two businesses share the same passion for providing excellent customer service and we look towards the next stage of our partnership with excitement.”