Transformational technology: focusing on experience

Sometimes the most transformative tech isn’t for sale. It’s not a product as such; its existence is purely for a better experience. In this case, this is tech for employees to help them get the product they want and support them after product delivery. And it’s for employers to simplify administration, fine-tune reporting, increase financial wellbeing inclusivity, as well as understand ROI and their greener, cleaner impact.

Tech, too, has come to play an enormous role in simplifying complex (and often changing) legislative processes, giving employees more autonomy, and reducing employers’ administrative workload.

This is Tusker’s tech aims for its back office technology. To make the process better, quicker and simpler for its entire eco-system – employers, their employees, employee benefits and other partners, as well as maintenance and service teams.

Its technology, built and developed over years, encompasses many facets. It sets gateways to ensure a salary sacrifice car is financially sensible and exciting for individuals. It also ensures it is not shown to those who don’t meet the earnings thresholds. It needs to show hundreds of cars available. It needs to offer insurance and servicing as part of the package, as well as roadside assistance and other service options as extras. It also needs to consider, calculate and show an employee their tax savings, show monthly leasing options, as well as change with new legislation and ensure single sign on is a breeze. It needs to support maintenance and servicing once delivery has been taken and smooth the process for returning the vehicle once the agreement has finished.

The technology, just last Autumn, has adapted to offer employers more choice to support employees. This includes pre-loved cars and 60-month agreements, both making car salary sacrifice more affordable. And now organisations that have different salary reduction schedules, so 4-week or lunar instead of monthly, can offer staff a salary sacrifice vehicle too. These are major commitments to support employers and their people, and they are major commitments to ensuring tech streamlines the journey.

Alison Argall, business development and customer retention director, at Tusker, talks about the technology journey.

Simplifying benefits management

When Tusker began building the platform, the goal was to create a system that made it easier for employees to manage their company car benefits while giving employers full control over the policies and rules that govern those choices. By integrating key functions like procurement, order tracking, and reporting we made fleet management more transparent and efficient.

One of the central features of the Tusker system is its flexibility for employers. Companies can set specific rules for eligibility, vehicle types, and lease lengths, while employees use the platform to make choices that work for them. The system is designed to offer a balance: employees feel empowered, but their choices are guided by company policies to ensure that budgets and sustainability goals are met.

This approach reflects a broader trend in HR: using technology to give employees more control over their benefits while maintaining oversight. For HR professionals, adopting such a model could help streamline other benefits too. Allowing employees to make personalised choices while ensuring that those choices align with the company’s broader strategy helps maintain both employee satisfaction and organisational priorities.

Tusker’s flexibility is especially important during times of change, such as when HMRC change rates, adapting quickly is essential. This ability to quickly respond to external changes is extremely beneficial to employee benefit and fleet teams. With technology that allows for rapid adjustments, employers can more easily adapt to new regulations, economic conditions, or changes in employee needs.

Simplifying access with Single Sign-On

For instance, Tusker has focused on simplifying how employees access the platform by integrating single sign-on (SSO) technology. As a result, employees can move seamlessly from a benefits portal provided by one of our partners into the Tusker system, making it easier to engage with the car benefit scheme. This has been an important step in improving participation and engagement levels.

The importance of investing in technology solutions that can grow and adapt over time can’t be overstated. A system needs to evolve quickly in response to all its user’s needs – whether those are employers, employees or partners. This helps organisations stay competitive and maintain employee engagement.

Looking to the future of HR technology

We’ve all seen how technology can transform the way benefits are offered and managed. By focusing on flexibility, employee engagement, and continuous improvement, employers can create systems that meet the needs of today’s workforce while keeping up with the demands of a rapidly changing environment.

While every organisation’s journey will be different, the underlying principles – flexibility, adaptability, and simplicity – remain central to success.