End of Agreement with Tusker FAQs

What happens at the end of my agreement with Tusker?

As you near the end of your agreement, Tusker will be in touch when there is 6- 9 months left to go on the contract, so you will have a lot of time to work out what you want to do.

As ever, we aim to be flexible, so when we get in touch, we will talk you through your three main options and work out which one is best for you.

1. You can order a replacement new car on the same scheme. Using our online portal, you can simply search for your next car. By browsing all of our manufacturers, models and even selecting your ideal spec and colour, you can choose your next new car easily and we can do the rest for you. We’ll even deliver the new car and collect your existing one in a key-for-key exchange at the same time on the same day. Simple.

2. If you have loved your car, and you just don’t want to give it back, then you can buy your car from Tusker and carry on enjoying it. If you want to do this, then Tusker can provide you with a fair market value for your vehicle. Get in touch with our team and we will arrange to value your car within two months of the end of your contract, so you will know exactly what it will cost to buy it. Simple.

3. If you don’t want to take on a new car, or buy your current one from the scheme, then you can simply hand it back to us when the agreement comes to an end. We make the process easy and as hassle-free as possible. A handy step by step guide to this is below.

Returning your Tusker car

Before we take your car away, one of our trained inspectors will look over your car.

All inspections take place between 8am and 6pm and we recommend that you are present, as this can help ensure that you agree with the report.

Before the inspection takes place, you’ll need to make sure that:

1. Your car is clean inside and out
2. You have a full set of keys including master and spare (as supplied)
3. The locking wheel nut key (if originally supplied)
4. The car has a quarter of a tank of fuel or a full charge for an EV
5. You have the load cover (if originally supplied)

Fair Wear and Tear Guidelines

We inspect your car in line with the British Vehicle Leasing and Renting Association (BVLRA) fair wear and tear guidelines*

This means that ‘fair’ wear and tear that are acceptable as part of daily usage may not count as damage on your car. The kinds of fair wear and tear that are acceptable include:

• Small scuffs to alloys within acceptable size limits
• Paintwork surface scratches that don’t go through to the metal
• Small chips to the paintwork within acceptable limits

Damage outside these specifications is chargable and may be invoiced to your employer. Damage that falls outside of fair wear and tear includes but is not limited to:

• Heavily scuffed alloys
• Scrapes to the paintwork
• Large dents of 10mm or more

Take a look at our video to see what these acceptable and unacceptable damages look like on a vehicle.

What else do you need to think about?

It sounds obvious, but we ask our drivers to ensure their car is returned in a roadworthy state. Basically, this means that it is safe and ready to drive, so it will need:

• An MOT
• Legal tyres (with good tread and no punctures)
• No warning lights displayed on the dashboard

Our salary sacrifice schemes include replacement tyres, as well as servicing and maintenance and so there shouldn’t be any costs to you to get these issues sorted before handing the car back to us.

Tusker makes returning your car at the end of your contract quick, easy and straightforward, but for further information on our end-of-contract process or to get answers to any queries, please contact our Customer Service team on 0333 400 2020 or take a look at our FAQs for more information.

*The British Vehicle Leasing and Rental Association, otherwise known as the BVRLA, is the trade body for companies who rent and lease cars. We have voluntarily signed up to their code of conduct which means Tusker and all our drivers need to comply with the BVLRA’s regulations and guidelines. What does this mean for you? If you don’t agree with our inspection or approach, the BVLRA will investigate any code of conduct breach.