Who decides what damage is fair wear and tear and what is outside of the guidelines?

An appraisal is carried out at point of collection where we ask all collection drivers to note any obvious damage. A full inspection of the vehicle will then be carried out once it arrives at our de-fleet centre. The vehicle will undergo a more detailed damage and condition assessment in a controlled inspection environment. Any additional damage that falls outside of the BVRLA (British Vehicle Rental Leasing Association) Fair Wear and Tear guidelines will be recorded and a re–charge may be imposed.