Why can’t I see any cars on the Tusker portal?

You’ve joined the scheme and logged into the Tusker driver portal, ready to choose your next car – but either no cars are showing, or you can’t find the make and model you had in mind. We get how frustrating that can be, but don’t worry – there are a few common reasons this can happen, and most are easy to check or fix.

Before you dive into the detail, it’s worth running through this quick checklist first. It should help you spot what might be affecting the cars you can see and make it easier to find the most relevant guidance in this article.

Check your Quote Settings in My Account
- Check your salary has been entered accurately. (Make sure any dots or commas are removed from the figure entered)
- Confirm your date of birth is correct.
- Enter your gross annual salary only. Don’t include commission, bonus, overtime, car allowance or any other allowances.
- Make sure your additional monthly salary commitments figure is correct, as this can have a big impact on the cars shown.
- Make sure your employment type is correct.
- If you’re in a pension scheme, check you’ve added this and selected the correct scheme.
- Check your estimated annual mileage and how long you’d like to have the car for, keeping in mind that your employer may set a minimum or maximum agreement length.
Review driver eligibility
- Are you, or an additional driver, under 25 years old?
Check what your employer’s scheme offers
- Does your employee benefit include pre-loved cars?
- Does your employer’s scheme limit the type of car you can choose, such as an electric-only scheme or an emissions limit?
Consider salary-related restrictions
- Do you earn over £100,000 per year? (Cars won’t show up and you won’t be able to quote due to the higher salary amount. You’ll need to call our EET team to get a quote and order; reach them on 0333 400 7431)

Your details might all be correct and you may still see fewer cars than expected. The sections below explain why this can happen, and why the cars available to you can change over time.

Why can’t I see any cars on the Tusker driver portal?

If your search isn’t showing any cars at all, start with your Quote Settings.

You can check these by heading to My Account and selecting Quote Settings. It’s worth making sure everything you’ve entered is accurate, particularly your salary and any existing salary sacrifice commitments.

A simple typo can make a big difference. For example, entering your annual salary as £42 rather than £42,000, or accidentally entering an annual salary sacrifice commitment as a monthly figure, could significantly reduce the cars available to you.

Your Quote Settings help us show the cars and quotes to are right for you, so giving them a quick check is a good first step.

Could my salary affect which cars I can choose?

Yes. Salary sacrifice reduces your gross salary, but your salary can’t be reduced below the threshold set by your employer, which will take National Minimum Wage requirements into account.

If the salary reduction for a car would take your monthly take-home pay below that threshold, you won’t be able to choose it. Depending on your salary and any other salary sacrifice benefits you’ve got already, this could be why fewer cars appear on the portal.

That’s another reason it’s important to make sure the information in your Quote Settings is up to date.

Does my employer decide which cars I can see?

Your employer can set criteria for the cars available through their scheme, so the choice can vary from one organisation to another.

For example, some employers offer an electric-only car scheme, while others might include electric and plug-in hybrid cars or set a maximum emissions level.

Tusker schemes can be tailored to an organisation’s individual requirements, which means the cars you see will reflect the policy of your employer’s scheme.

So, if you’ve searched for a petrol, diesel or hybrid car and it isn’t appearing, it may simply sit outside the criteria your employer’s chosen.

Can my age or an additional driver affect the cars available?

It can.

Insurance’s included as part of a Tusker car scheme, and eligibility criteria can affect which cars are available to you.

If you’re a younger driver, or you’re planning to add a younger additional driver, there may be restrictions on the cars you can choose. Depending on the age of the youngest driver and the car you’re looking for, this can sometimes limit your options considerably.

Why can’t I find a specific make or model?

If you can see plenty of cars but not the particular model you want, there could be a different reason.

Car manufacturers regularly update their ranges, specifications and model years. When that happens, we sometimes need to wait for the latest information from the manufacturer before we can add the updated model to the driver portal.

As soon as we receive the information we need, we’ll get it into our system – so it’s worth checking the driver portal regularly and keeping an eye on your marketing emails from us for new cars in stock and arriving soon.

Still can’t find the car you’re looking for?

First, give your Quote Settings a quick check and make sure your salary and existing salary sacrifice commitments are correct.

If everything looks right, the cars available to you may be affected by your employer’s scheme criteria, your salary, insurance eligibility or current manufacturer availability.

And remember, the choice of cars can change. So, if the exact model you want isn’t there today, it’s worth keeping an eye on the driver portal to see what becomes available.

As always, our team are here to support you whenever you need, so if you’ve tried the advice in this guide and still struggling to see any cars – just reach out to us.

You can contact us, here.

Did you know we have a dedicated article on our knowledge hub with driver-related FAQs? Check them out, here.