What Happens at the End of Your Agreement with Tusker?

As your agreement with Tusker approaches its end, we’ll reach out to you when there are about 7 months remaining on your contract. This gives you plenty of time to decide what you’d like to do next. We aim to make the process as flexible as possible, and when we get in touch, we’ll discuss your three main options to find the best one for you.

1. Extend your Current Car

If you want to keep your car for a bit longer, we can ask your employer if we can extend the agreement (subject to T&Cs in your scheme policy) for 12 months. We need to do this with at least 3 months to go on your current agreement and can only do it once per agreement.

2. Order a New Car

If you’re ready for an upgrade, you can easily order a replacement car through the scheme. Our online portal allows you to browse a wide selection of manufacturers, models, and even customise your car’s specifications and colour. Once you’ve chosen your new car, we handle the rest. We’ll deliver your new vehicle and collect your current one in a seamless key-for-key exchange on the same day. It’s that simple.

3. Buy Your Current Car

If you’ve fallen in love with your current car and don’t want to part with it, you have the option to buy it from Tusker. We’ll provide you with a fair market value for your vehicle 90 days before your agreement ends, so you’ll know exactly what it will cost to keep driving the car you love. Just go onto the website and there’s the option to request a quote on your driver homepage.

4. Return Your Car

If you’re not interested in getting a new car or buying your current one, you can simply return it to us at the end of your agreement. We’ve made this process as easy and hassle-free as possible. Below is a handy step-by-step guide to returning your Tusker car.

Returning Your Tusker Car

Before we collect your car, one of our trained inspectors will perform an inspection. Inspections occur between 8am and 6pm, and we recommend being around to review the report together.

Here’s what you need to do before the inspection:

• Ensure your car is clean inside and out.
• Have a full set of keys, including the master and spare.
• Provide the locking wheel nut key (if originally supplied).
• Ensure the car has a quarter tank of fuel or a full charge for electric vehicles.

Fair Wear and Tear Guidelines

Your car will be inspected according to the British Vehicle Leasing and Renting Association (BVRLA) fair wear and tear guidelines. This means that normal, everyday usage won’t necessarily count as damage. Acceptable wear and tear includes:

• Small scuffs on alloys within size limits.
• Surface scratches on the paint that don’t go through to the metal.
• Small paintwork chips within acceptable limits.
• However, any damage outside these specifications, such as heavily scuffed alloys, scrapes to the paintwork, or large dents (10mm or more), may result in charges. These costs might be invoiced to your employer.
• For a clearer idea, check out our video that illustrates what’s considered acceptable and unacceptable damage on a vehicle.

What Else Should You Consider?

It’s important to return your car in a roadworthy condition. This means ensuring:

• The car has a valid MOT- if the MOT is due within a month of the vehicle being returned please arrange to have this done before your collection date.
• The tyres are legal, with good tread and no punctures.
• There are no warning lights on the dashboard.

Don’t worry – our salary sacrifice schemes cover replacement tyres, servicing, and maintenance, so you shouldn’t face any additional costs to address these issues before returning your car.

Tusker is committed to making the end-of-contract process quick, easy, and straightforward. If you have any questions or need more information, feel free to contact our Customer Service team at 0333 400 2020, or check out our FAQs.