A Seamless Partnership: Tusker’s Car Benefit Scheme Success at Epson

When it comes to enhancing employee benefits, choosing the right partner can make all the difference. This is especially true for Julie, a seasoned fleet manager, who was determined to find a car benefit scheme that truly worked for the team at Epson UK and Epson Europe. After years of navigating less-than-ideal arrangements, Julie and her team found what they were looking for in Tusker—a partnership that has proven to be both efficient and supportive.

Back in 2014, Epson were early adopters of salary sacrifice schemes by working with other providers. While the concept was promising, the execution was clunky, and relationships ended due to high costs and poor service.

Julie knew their new scheme needed to be different. It should be easy to manage, beneficial for employees, and above all, hassle-free. After careful consideration, the decision was made to partner with a local company, Tusker.

The day-to-day operations of the scheme have been a breeze. The ordering portal is user-friendly, and the Tusker team are on hand to help, providing top-notch customer service. As Julie puts it, “Customer service is a critical part of what Tusker does well.” This support extends beyond the basics, with Tusker stepping in with occasional third-party issues, ensuring that everything runs as smoothly as we require.

From a business perspective, the scheme has been easy to manage, which is a stark contrast to Julie’s previous experiences. Despite the complexities of Epson’s participating organisations, Epson UK and Epson Europe, Tusker handled the implementation process efficiently, despite the added complications of the COVID-19 pandemic.

One of the standout features of Tusker’s offering is their lifestyle protections policy, which provides additional insurance for employees, particularly in cases of redundancy or lifestyle changes, meaning that there are no termination fees for the employer or the employee. This level of coverage is essential for ensuring the scheme remains a true benefit rather than a potential burden.

The partnership with Tusker has also been a perfect fit within the broader range of benefits offered to employees, including pension plans, health benefits, and more. The integration of Tusker into the existing benefits portal was seamless from the start, ensuring that employees could easily access and understand their options.

Since launching the scheme in late 2019, employee interest has been strong. The timing coincided with the introduction of the 0% Benefit in Kind (BIK) rate, which led to a surge in orders. Now, as the first four-year leases come up for renewal, many employees are reordering, a testament to their satisfaction with the scheme.

One of the aspects employees appreciate most is the flexibility Tusker offers, such as the ability to extend leases or adjust mileage. Regular updates with the account manager ensure that any under or over mileage is managed proactively. Julie values the partnership, noting that the Tusker team’s knowledge and experience mean they don’t need to spend a lot of time on hand-holding—they truly understand the needs of the business.

In conclusion, the decision to partner with Tusker has been a resounding success. The product works well, the support is outstanding, and the relationship has
been beneficial for both the business and its employees. Julie and her team are confident that Tusker will continue to be a key part of their benefits offering, supporting their road to zero emissions and ensuring that employees are well taken care of every step of the way.

Key Information
Date of launch: July 2019
Eligible employees: 485
Accounts created: 389
*correct as of September 2024

For more information
tuskercars.com
0333 400 7431