FAQs

Salary Sacrifice is where employees can sacrifice a fixed amount of their salary each month in exchange for a brand new car.The amount is taken before income tax and National Insurance, so employees and businesses can save on the contributions they pay. The set monthly amount includes comprehensive car insurance, road tax, breakdown cover, MOT, maintenance, replacement tyres and accident assistance.

The Salary Sacrifice Scheme is between the Employer and the Employee and the vehicle contract is between the Employer and the leasing company.

Fully comprehensive insurance, annual road fund licence (road tax), replacement tyres, routine servicing and maintenance, MOTs, full RAC breakdown cover and lifestyle protections should you need to end the agreement early under certain circumstances.

Our car scheme is designed to offer you a complete motoring package, however it doesn’t include fuel, payment of fines, engine oil, AdBlue top-ups outside of servicing, damage due to driver misuse or excess mileage charges.

There are three options; order a new car which will be delivered as the current one is collected, return the vehicle, or buy the car for its market value.

You can order a salary sacrifice car through the Tusker Driver Portal. Compare cars, view your monthly costs and Benefit in Kind (BiK) tax, then submit your request for employer approval.

Once approved, we place your order with the manufacturer and provide updates throughout the process. You can track your car's progress online until it's ready for delivery.

You can book a service online through your Tusker account, via Fleet Assist, or by calling Driverline on 0333 400 2020.

Check your new car thoroughly with the delivery agent and report any damage immediately on the delivery note. Contact us as soon as possible so that we can help resolve the reported damage quickly.

No. Your car road tax is included and arranged on your behalf as part of your Tusker agreement.

In most cases, yes. Additional drivers can usually be added, but it will depend on your employer's policy and insurance requirements.

Smoking in company cars is illegal under the Health Act 2006. Anyone caught smoking in a company car faces at least a fixed penalty fine.

Contact the Driver Helpline on 0333 400 2020 immediately. Our accident management team will help you with the claims process and any support you need.

Yes. Before travelling, you'll need a Car on Hire Certificate (VE103B), which you can get from the RAC. Call us on the Driverline (0333 400 2020) and we’ll put you through to them.

You need to give the car back with   all the keys, documents and accessories it came with, showing only fair wear and tear in line with BVRLA guidelines.

Fair wear and tears are the natural deterioration expected through normal use. Any damage outside BVRLA guidelines may result in a re-charge.

We work with employers to offer a range of lifestyle protections should an employees’ circumstances change such as maternity or paternity leave, redundancy, resignation and long-term sickness so that there are no early termination fees due. If you have a Tusker car with us through a salary sacrifice scheme, please check your scheme policy to understand what is and isn't included.

A ULEV (“ultra-low-emission-vehicle”) is a car that emits less than 75g/km of CO₂. Electric cars are one type of ULEV, alongside some hybrids.

Electric cars can often result in lower running costs compared to a Petrol or Diesel alternative. They also result in lower Benefit in Kind (BiK) tax.

Tusker offers a wide range of EV, Hybrid, Petrol, Diesel options which your employer selects as part of your scheme. You can also choose from newly configured factory order models, pre-configured cars in stock and ready to go, and used (we call them ‘Pre-Loved’) cars, all from leading manufacturers.

Several electric cars can tow, but towing capacity varies by model and should be checked before ordering. If you need any assistance in choosing a car or understanding which electric cars have towing capability, call our team on 0333 400 7431 for advice.

Home charging costs vary by energy tariff, but a typical full charge can cost a lot less than refuelling a petrol or diesel car.

Most home charger installations are completed within four to six weeks, depending on surveys and installer availability.

Your scheme may include a home charger on some orders, so it’s important to check this before arranging. The cost of an EV charger can vary from supplier to supplier, so we always recommend doing your research first. Grants may be available for eligible households, and you can research this on the Government website.

In most cases, yes. Although most reputable installers will complete a survey prior to installation to confirm the suitability of your specific property.

Yes, provided you have the homeowner's permission and suitable off-street parking. If you live in a flat or are renting your property you may be eligible for the Governments Electric Vehicle Homecharge Scheme which provides a 75% contribution to the cost of one chargepoint and its installation. You can find out more from the Government website here.

The charging cable supplied varies by manufacturer and model, so check your car specification before delivery.

You can charge at home, work or at thousands of public charging points across the UK using charging apps and maps. Use our charging map to find the charging points near you.

Charging times range from around 20 minutes on rapid chargers to overnight on home chargers, depending on the car and charger type and the remaining battery percentage.

All electric cars need an MOT after three years (UK) and four years (NI), just like petrol and diesel cars.

Once you've placed an order with us through the system, we will then ask your employer to approve it. Once approved we will then place the order with a dealer. More information about an average order timeline and what you can typically expect can be found here.

Hybrid cars use both a battery and engine, while electric cars run solely on electricity.

You can arrange a pre-booked tyre replacement or a mobile tyre replacement service through Kwik Fit. Emergency tyre support is also available through the RAC.

It’s your responsibility to let HMRC know that you have a car on salary sacrifice. Usually, your employer will do that for you, but you should check as if not, you’ll be liable for any underpaid tax.

A company car is provided by your employer, often for business use. A salary sacrifice car is a benefit of your employment which you agree to reduce your salary for. Salary sacrifice schemes (like Tusker) offer fixed monthly amounts and potential tax efficiencies.