Employee / Salary Sacrifice
12th March 2026
Driver FAQs: You’ve got the questions. We’ve got the answers.
We value putting our people first and we know that getting a brand-new car is one of the most exciting experiences you’ll get. But we also understand it’s a huge decision and ‘salary sacrifice’ may be like trying to understand another language at first. So, we’ve collated our top 10 most asked questions from our drivers to support you and be with you, mile by mile.
How do I log in or access my account? Where can I reset my password?
It depends on how your scheme is set up.
If you login directly, head to the Tusker Cars homepage and click the green button in the top right to log in or set up your account.
If you can’t access your account, double check you’re using the correct email, username and password. You can request a password reset which will be sent directly to your email (the link stays live for around six hours).
If you sign in using an employer’s benefit platform, then you’ll need to contact them first to gain access. You should then be able to access the Tusker site from the link on the platform.
Still stuck? Contacting support is usually the fastest way to get back into your account. Our team are here to help you on the ‘live help online’ messaging service or just give them a call on 0333 400 7431 or email .
Why can’t I see any cars or find the specific one I want?
If there aren’t any cars showing, it could be because the salary reduction would take you below your employer’s National Living Wage threshold. Or, this may be due to your current quote settings. You can review and update these by going to “My Account” and selecting “Quote Settings”.
If a specific model isn’t available, we may be waiting for updated model year information from the manufacturer. As soon as we receive it, we’ll pop it into our system – so keep an eye on the driver portal.
What is the lead time? Is it accurate?
An average lead time for a car that’s being built to your specification is around 28 weeks – you can find the full breakdown of what happens during this time, here.
Picking a stock car? It’s a much quicker process; your car could be with you in as little as 4-6 weeks.
Your car might arrive a little earlier than expected, or sometimes (like anything) there may be a delay. Either way, have peace of mind knowing that we’ll keep you updated on your delivery every step of the way.
Do I need to put down a deposit for a salary sacrifice car?
No, we don’t require a deposit. Your first salary deduction will be taken from your wages in the month your car is delivered. This will be confirmed by your employer.
Are the online quotes the best price? Are they fixed and bespoke to me?
Yes.
Your quote is personalised to you — based on things like your date of birth and location and includes all available discounts. The amount will be the same whether you order online or over the phone.
For cars that are over £100,000, you won’t be able to get a quote yourself online so please give our Employee Engagement team a call and they’ll be able to sort this for you over the phone.
Can I take my Tusker car abroad?
Yes, but you need to give us a minimum of 2 weeks’ notice before you travel abroad.
You’ll need a travel pack from the RAC, including a VE103b certificate (a legal requirement). There’s a small admin fee for this, however, the certificate is valid for 12 months, so you won’t need to get this again for any trips you take within that time.
Please note without this certificate you may find yourself in trouble with the authorities. The RAC will also be able to advise you on any other documents you might need such as the Crit-Air sticker for France.
When can I change my car? What are my options at the end of the agreement?
Our Renewals team will contact you around seven months before the end of your agreement to talk through your options. You can;
- Renew into a new or pre-loved car
- Extend your current agreement (subject to eligibility)
- Buy the car
- Or return it
We’re not able to confirm the exact date of your final monthly amount because some employers process salaries in arrears, and payroll schedules can vary between employers. To find out when your final amount will be deducted, we’d recommend contacting your employer’s payroll team directly.
Can I extend my current car at a reduced monthly amount?
If you choose to extend your current car, the monthly amount will stay the same.
When you extend, we’re unable to reassess the car’s market value. While some cars depreciate, others hold – or even increase – in value, especially in today’s pre-loved market.
As the owner of the car, any change in market value sits with Tusker, not you. That’s why we keep your gross amount the same. You can continue to enjoy the same benefits for your current monthly amount, including:
- Pro-rated monthly mileage
- Breakdown and roadside cover
- Maintenance, repairs and management
- Tyre cover
- Insurance and accident management
- Vehicle road tax
Please note, digital extras aren’t included during an extension. Subscription features such as premium satellite navigation, music streaming, remote app access (for example Tesla Premium Connectivity or BMW Live Cockpit upgrades) won’t continue automatically. If you’d like to keep them, you’ll need to arrange and pay for these directly with the dealership.
What is Key4Key?
Your current car is collected on the same day as your new car is delivered. An agreement can be extended informally on a month-by-month basis until your new car arrives. (subject to eligibility)
I’m in the additional tax rate bracket, is there a guide or any further information on how it affects my tax?
You can find all information on the higher earner guide in our FAQs on the home page and driver page.